How to Protect Your Wix Website and Business from Phishing Scams

At Qbicle Web Studio, we care about more than just building great websites—we also want to help you keep them safe. One of the biggest online threats right now is phishing.

Phishing is when scammers pretend to be a trusted company, like Wix, to trick people into giving away personal details such as passwords or payment info. These attempts often come in the form of emails, fake websites, or even contact form messages that look real but aren’t.

Here’s what you need to know to stay protected.

Signs of a Phishing Email

If you ever get an email that looks like it’s from Wix (or any other service), pause for a second and check:

• Does the sender’s address look slightly “off” (like “wIx.com” instead of “wix.com”)?

• Is the email asking you to log in urgently, pay a bill, or confirm your details?

• Are there typos, odd grammar, or generic greetings like “Dear Customer”?

• Does the link they want you to click look suspicious?

EXAMPLE OF PHISHING SCAM

👉 Genuine Wix emails will always come from an “@wix.com” address. If something feels off, don’t click anything. Instead, forward the email to reportphishing@wix.com so it can be checked.

Some phishing attempts are now being sent from @crm.wix.com. While this domain is used by Wix customers for sending newsletters through the Wix email marketing tool, these messages are not official emails from Wix itself.

Watch Out for Fake Wix Websites

Some phishing scams set up fake Wix websites that look almost identical to the real thing. The difference might be a small tweak in the web address—something you wouldn’t notice at first glance.

If you’re about to log in, double-check the URL. If it doesn’t start with “wix.com” or “mywixsite.com,” it’s best to close the page.

Phishing Scams Through Wix Website Contact Forms

Another trick is when scammers use the contact forms on your website to send fake Wix “warnings” or account notices.

Wix will never use your site’s forms to reach out to you about billing, domains, or account issues.

To reduce spam through your own forms, we recommend adding tools like CAPTCHA—something we can help set up if you’d like.

What To Do If You Clicked Something Suspicious

Don’t panic—just act quickly:

1. Change your Wix account password right away.

2. Turn on two-step verification (extra security code sent to your phone).

3. Forward the suspicious email to reportphishing@wix.com.

4. If you shared payment details, contact your bank immediately.

5. If you can’t access your account anymore, use Wix’s account recovery page.

   
   

Extra Tips to Stay Safe

• Use strong, unique passwords for all your accounts.

• Keep two-step verification on—it makes a huge difference.

• When in doubt, don’t click—reach out to Wix or to us at Qbicle for help.

Final Thoughts

Phishing scams are sneaky, but they only work if we fall for them. By staying alert and knowing what to look out for, you’ll keep your website and your business safe.

At Qbicle Web Studio, we’re here not only to design and support your website but also to keep you informed on how to protect it. If you ever get a suspicious email or message and you’re unsure what to do, don’t hesitate to reach out—we’ll help you figure it out.